Contact Us

 

For the health and safety of our customers and staff  with respect to COVID-19

CVWD's main office is closed to the public

We ask our customers to resolve customer service needs online or over the phone until further notice. CVWD customers can make payments using the following methods:

  • Pay Online
  • Pay via phone - (818) 248-3925
  • Mail Payment
  • Use the dropbox to the right of the door

*CVWD recognizes that the onset of COVID-19 can impact the ability to make timely payments; thus, late fees incurred during the next 8 weeks will be waived and CVWD will not be turning off water for late payments during that time.

CVWD would like to assure our community that the water we provide remains safe.

The Coronavirus (COVID-19) has no impact on the quality or supply of your tap water.

Will-Serve Letters

If you have a development project or an addition to your home that you are getting permitted from Los Angeles County, City of Glendale or City of La Canada Flintridge and are required to get a “Will-Serve” letter or signatures from CVWD, please contact Brook Yared at (818) 236-4117 or email at byared@cvwd.com for more information and submittal process.

The next CVWD Board meeting is April 7, 2020 at 7:00 p.m.

*This meeting will be held by teleconference only* 

Pursuant to the provisions of Executive Order N-29-20 issued by Governor Gavin Newsom on March 18, 2020, the public may not attend the meeting in person. Any member of the public may participate using a touchtone phone.

You may select any of the phone numbers below (there are more than one for increased reliability during this time of increased phone traffic) 

(669) 900-6833(346) 248-7799 (929) 205-6099
(253) 215-8782(301) 715-8592 (312) 626-6799

Then, enter Access Code: 292 125 633

Those members of the public who are able to and would like to additionally participate through computer may access the Zoom teleconferencing tool available at the following link – https://zoom.us/j/292125633

Public comment may be made either by emailing comments that will be read aloud during the meeting or over the phone during the Public Comments period in the teleconferenced meeting. Emailed comments may be sent to Christy Colby, Regulatory and Public Affairs Manager, at (818) 248-3925 or customerservice@cvwd.com by 3:00 pm on April 7, 2020.

Any person may make a request for a disability-related modification or accommodation needed for that person to be able to participate in the public meeting by contacting the District by phone or in writing at the above email address. Requests must specify the nature of the disability and the type of accommodation requested. A telephone number or other contact information should be included so that District staff may discuss appropriate arrangements. Persons requesting a disability-related accommodation should make the request with adequate time before the meeting for the District to provide the requested accommodation.

About CVWD

 

The Crescenta Valley Water District was formed as the Crescenta Valley County Water District on December 14, 1950 by the vote of local residents. Organized under the provisions of Division 12 of the State of California Water Code, the District operates as a political subdivision of the State. The term "County" was officially deleted from the District's name in 1996.

The District is located in the Crescenta Valley area of Los Angeles County in the foothills of the San Gabriel Mountains, between the San Fernando and San Gabriel valleys. The District provides water distribution and sewage collection within its boundaries to the unincorporated communities of La Crescenta, Montrose, and Verdugo City as well as a small portion of the City of La Canada-Flintridge. 

The District serves an area of approximately 4 square miles in relatively steep terrain ranging from 1,200 feet to almost 3,000 feet above sea level. The customer base is primarily residential with some light commercial along Foothill Boulevard in La Crescenta and Honolulu Avenue in Montrose. The District currently provides water to over 8,000 accounts representing a population of approximately 32,000. Customer growth is steady although the Crescenta Valley area is nearly built-out. Residential growth is occurring through increased housing density in the multiple-unit zoned areas (primarily Montrose) as well as limited in-fill housing development on random parcels in La Crescenta.

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